Refund policy

Refund-Only Policy

For your convenience, BIOHQ offers a refund-only option for eligible products. If you encounter an issue with your order (such as a defective, damaged, or incorrect item), please contact us at orders@biohq.store within 5 days of receiving your product. In eligible cases, we will process a refund to your original payment method without requiring you to return the item.

Damages and issues

Upon receiving your order, please inspect it thoroughly. If you notice any of the following issues, please get in touch with us immediately:

  • Defective Products
  • Damaged Products
  • Incorrect Items Received

We will promptly evaluate the issue and work to make it right for you.

Refund request terms

To ensure a smooth refund process, please contact us within 5 days of receiving your products if you encounter any issues. We value your satisfaction and will do our best to resolve any problems in a timely manner.

Refund for out-of-stock items

At BIOHQ, we strive to provide you with the best shopping experience. We understand that there may be times when a product you've ordered becomes unavailable due to circumstances beyond our control. In such cases, we have established a clear policy for refunds:

  1. Refund Process for Out of Stock Items: If an item you ordered is out of stock and cannot be fulfilled, you will be eligible for a refund. Our team will notify you as soon as possible to inform you about the unavailability of the product. Usually in 24 hours or less.
  2. Refund Options: You will have the following options for refunds:
    • Full Refund: You can choose to receive a full refund for the out-of-stock item. The refund will be issued to your original payment method within 14 business days.
    • Store Credit: If you prefer, we can issue the refund as store credit, which you can use for future purchases on our website, with a free delivery option for this little inconvenience.
  3. Timelines for Refunds: Refunds for out-of-stock items will be processed promptly, typically within a week or so. Please note that the time it takes for the refund to appear in your account may vary depending on your payment method and financial institution.